Terms and Conditions
KitTea is divided into two separate spaces, connected by large viewing windows:
The Tea Lounge is a full Cafe with a variety of speciality teas, beverages, snacks, and meals. There are no cats in the Tea Lounge. Seating is first come, first served. Reservations are not accepted for the Tea Lounge and entrance is free. We also have a small gift shop.
The Cat Lounge is home to our 11 permanent resident kitties and 1-2 featured adoptable cats. Anything you order from our Tea Lounge can be brought inside of the Cat Lounge and you can order from inside of the Cat Lounge as well. We limit the number of humans allowed into the Cat Lounge at a time. To manage the number of guests in the space so as to not over-stress the cats, we use an online booking system (“reservations”).
We ask that those visiting the Cat Lounge understand and respect our furry friends. Our intention is to create a safe, calm, zen-like atmosphere for both humans and cats, so we ask that you review our policies below:
CAT LOUNGE VISIT DESCRIPTION:
Relax for 1 hour (or more!) in our one-of-a-kind Cat Lounge where you can visit 10+ rescue kitties while enjoying endless refills of any of our premium loose-leaf Japanese green teas.
CAT LOUNGE STANDARD VISIT PURRICING:
$20/hour purr person on weekdays
$25/hour purr person on weekends
$15/hour purr person during Happy Meow’r (Thursdays 3-6pm)
SPECIAL EVENT VISIT DESCRIPTION:
All special events take place in the Cat Lounge unless otherwise stated. Durations, prices, and inclusions are all listed in their respective descriptions.
CAT LOUNGE RULES:
CAT LOUNGE IS A "SHOE-FREE" ZONE
Please wear or bring a pair of socks. You can also purchase a pair of cat-themed socks in advance or in-store!
CHILDREN 9 AND OVER ARE WELCOME!
Children must be 9 years or older to enter the Cat Lounge and must be accompanied by an adult. At least one adult needs to be present for every two children (12 and under). Children under 9 years old and guests of all ages are welcome to hang in the Tea Lounge.
All guests (and/or guardians) must review and sign our waiver before entering the Cat Lounge. Click here to expedite your check-in process. Please note: guests of any age may be asked to leave without refund for disruptive or dangerous behavior.
CAT LOUNGE RESERVATION SYSTEM:
SAME-DAY "WALK-IN" AVAILABILITY IS LIMITED
For the well-being of the cats, we limit the number of humans in the Cat Lounge at a time. When there is space, we welcome same-day ("walk-in") reservations into the Cat Lounge. However, the only way to guarantee that you/your full group will enter the Cat Lounge at your desired time is by booking a reservation in advance. Day-of changes/additions may not be possible, especially on weekends. We do not have a Wait-list feature at this time.
Our Tea Lounge is first come, first served and does not require a reservation.
YOU CAN VISIT THE CATS FOR MORE THAN JUST 1 HOUR
Cat Lounge reservations are for one hour. You can reserve consecutive times at the time of booking and may extend in-store (space permitting, subject to the same details mentioned above for "walk-in" availability).
Celebrating something special? In fairness to the cats, staff, and other guests in the space, groups of 8 or more are required to reserve the Cat Lounge as a Private Event. This means that only 7 people from the same group are allowed to schedule a visit at the same time. Please do not place multiple bookings to bypass this limit. If you choose to do so, we will restrict entry without refund and/or charge the difference to the card on file. See our Private Events page for more information.
INCLUDED TEA AND OPTIONAL ADD-ONS
A bottomless cup of any of our loose-leaf Japanese green teas is included with all hour-long Cat Lounge visits. A selection of additional premium beverages and food are available for purchase in advance (as an add-on at the time of booking) or in-store.
Advanced orders are not required! As a small cafe, we keep a limited daily selection. Ordering in advance ensures we have what you want available for you and served in a timely manner. However, you are welcome to order from any of our available items when you arrive. Everything from our menu can be taken into the Cat Lounge and/or enjoyed in the Tea Lounge.
CAT LOUNGE REFUND AND RESCHEDULING POLICIES:
Your appointments are very important to the sustainability of KitTea and the comfortable home and care we are providing our adoptable kitties.
Cat Lounge appointments or add-ons must be paid in full by credit card or cash at time of booking.
All sales are final and we do not offer refunds.
While we are unable to offer refunds, we are happy to reschedule your 1-hour Cat Lounge visit with at least 48 hours notice. Special Events, including Yoga Night, Mewvie Night, Caturday Morning Cartoons, classes, and other events, cannot be rescheduled.
With less notice, rescheduling is not guaranteed and a re-booking fee will be applied.
Same-day rescheduling is not possible and will result in a charge equal to 100% of the reserved service amount.
All cancellations and "no shows" are non-refundable and cannot be rescheduled. Check your confirmation email to ensure that you have booked the correct time/date.
Guests running late for their scheduled appointments are welcome to enter late into their specific time but will not be extended or rescheduled.
We cannot refund guests for failure to abide by our clearly stated child, group, and behavior policies.
Refunds will not be granted for individuals who have booked reservations for children under 9.
Parties of 8 or more are required to book the Cat Lounge as a private event. Booking 8+ or "coupling" reservations (booking separate reservations as part of a large group) will result in a full charge of the difference of the event (even if there are other guests present) and/or additional people may not be allowed to enter the lounge without refund.
The cancellation policy allows us the time to inform our standby guests of any availability, and cover the cost of materials and instructors. Our child and group policies are for health, safety, liability, and staffing purposes, and in the interest of all guests in the space.
KitTea policies are presented and provided in the best quality and tradition of excellent service for our established and future guests. Thank you for viewing and supporting our policies criteria.
To learn even more about KitTea Cat Cafe and Cat Lounge, visit our Frequently Asked Questions
Any questions? Email email@example.com
You may also call 415-658-7888 during normal business hours. We will do our best to answer but keep in mind, we are unable to check voicemails regularly, so email is the quickest way to our hearts.