Frequently Asked Questions
Food and drink in the Cat Lounge?
Yes! Anything from our full menu, found here.
Just in the Cat Lounge. The kitties spend most of the day on the floor, and cat health is one of the few things we're sticklers about (along with premium wet food).
Do I need reservations?
Not at all.
(However). Our busiest hours (Fri, Sat, Sun) typically sell out a day in advance. It's easy to make a reservation online, where the availability is updated in real-time.
How many cats are at KitTea Cat Cafe?
16 - 24
As a cat sanctuary to 13 resident rescue felines, we are their forever home. We also feature 3 - 11 adoptable kitties through our partner, Wonder Cat Rescue. The count varies as cats find their forever homes (yay!) and it can take a little while before a new rescue arrives (finding a purrfect fit for such a unique environment can take time). We also give the new cats plenty of socialization time in our custom built acclimation room.
We like to think of a visit as spa-like - a massage without the massage (but with way more cat fur). The process is akin to buying a ticket for a concert, but the band is 16+ cats and the music is much better than you'd expect.
Weekday | Weekends
I Hear That Unlimited Green Tea Comes with My Visit?
Sure does. Four heirloom varieties from our partnered Japanese farm in Kyoto, grown at ideal elevations and hand picked. They're as subtle as they are nuanced, like our one-eyed cat Blinx. We offer this as part of the visit because there is little better than relaxing with a cup of healthy tea in a room filled with playful, silly, sleepy cats. Learn meowr about the benefits of our tea and cats here.
Why is the Cat Lounge ticketed?
To put in in San Francisco terms, we go through a Prius worth of cat litter every 3-4 months (3,300 pounds). That in addition to sky-high rent, 1,000 cans of cat food per month, and a health-code compliant build-out means that we can't survive solely on $3.50 cups of tea.
If you'd rather skip the cat cover (we certainly do not want to purressure any of our guests), you can sip and snack at the cafe and watch the cats through the big viewing window.
Can I change or cancel my reservation?
We're the kind of people who always want to say 'yes'. It's in our DNA (along with an alarmingly high number of Neanderthal genes - thanks 23andMe).
Sometimes life happens and Cat Lounge reservations need to be changed. Please give us at least 48 hours of notice and we'll happily reschedule 1-hour Cat Lounge visits. Due to the nature of special events (e.g. Cats on Mats Yoga), we ask for 3 days of notice. Even though all sales are final and non-refundable, we'll do our best to sell your ticket to someone else or re-book you into a time that wouldn't otherwise be booked-out (no-shows with no notice are the exception).
Please email us at firstname.lastname@example.org with any re-scheduling requests.
Where do you get your cats?
We are fortunate to have relationships with several rescues and shelters in Northern CA; we choose cats based on their behavior and those most in need. You'll notice that we have several black and tuxedo cats in our cat lounge, as they are the most at risk for euthanasia.
How do I get to KitTea Cat Cafe?
KitTea Cat Cafe is conveniently located at 96 Gough St. in Hayes Valley. We're a short walk from MUNI (~5 mins / Van Ness) and BART (~10 mins / Civic Center).
If coming by car, please allow yourself extra time to find parking and bring quarters for the meter. An affordable, nearby garage is Performing Arts Garage at 360 Grove Street (~5 min walk).
Can I host a private event at KitTea Cat Cafe?
Yes, you can! KitTea Cat Cafe is a fun and unique location for parties, company off-sites, and other private events. The Cat Lounge (up to 15 people) and entire KitTea space (Cat Lounge + Tea Lounge, up to 30) available at a fixed price per hour. Visit our private events page to get started on planning your most meowmorable event ever!
Please note: groups of 8+ are required to book the Cat Lounge privately so as to preserve the experience of the guests that would be otherwise be booked with you.
Can I bring my own cat?
We understand that the term "cat cafe" can seem deceiving. Unfortunately, the answer is no, we are not a "BYOC(at)" establishment. We are also unable to accept surrendered cats directly. In the sad event that you find yourself in this situation, we highly recommend finding a friend or family member who is able to take on the important role as pet parent as our shelter and rescue systems are underfunded and overcrowded. The Humane Society of Silicon Valley also lists a number of resources and, in lieu will take cats directly with a surrender fee. Our partner, Wondercat Rescue, is also a good resource.
Are the cats active … or will they be sleeping?
Our cats are super friendly and social, which is why they are here. However, most cats sleep 16 hours per day. You’re likely to encounter a mix of cats playing, relaxing, napping, sitting on shoulders, and full-on sleeping.
While it's hard to predict when the cats will be awake, cats tend to be most active during the first couple of hours after we open (10am - 1pm) and around dusk (after 5pm). Outside of those times, they tend to be most interactive during slower hours (12 - 4pm, Mon - Wed) when there is less stimulation. If you are interested in a more laid-back vibe, afternoon nap time is very relaxing and a good way to de-stress!
Do you accept volunteers?
Not at this time, but we are always looking for foster homes in case a cat living at KitTea needs a change of pace or scene.
How can I best support KitTea's cats?
Cats need love, care, and attention, so simply scheduling a visit to our Cat Lounge can be just as beneficial for the cats as it is for their human counterparts. You can also support our partners, each dedicated to the cause:
Hopalong Animal Rescue is our non-profit partner rescue for adoptable kitties and they are always grateful for any support with their foster program. WCR is a small, dedicated team of volunteers who have saved numerous rescue kittens and cats over the last 10+ years!
Buster's Fund supports cats (and dogs!) in California's rural Central Valley. A portion of our proceeds are donated to them and we encourage you to do the same!
Friends of SF Animal Care and Control is a non-profit organization created to supplement the limited city-funding of SFACC. Check out how you can help pets in need by clicking here.
Are kids allowed in the Cat Lounge?
Yes! Kids 9 years and older are welcome in the Cat Lounge. At least one adult (18+) needs to be present for every two children (9-12 years old) in the Cat Lounge; if this isn't possible or your child is between 5 and 9 years old, please call or email to see if we can work something out: (415) 658-7888; email@example.com.
Kids (and adults) of any age are welcome on the Cafe side, which has a huge viewing window.
Resources for cat owners
Pet friendly housing in the Bay Area: