Frequently Asked Questions
How do I get to KitTea Cat Cafe?
KitTea Cat Cafe is conveniently located at 96 Gough St. in Hayes Valley. You can get here by public transportation, bike, or car. We are a short walk away from the Van Ness MUNI (5 mins) and Civic Center BART (12 mins) stations as well as several SF Muni bus lines.
If coming by car, please allow yourself extra time to find parking and bring quarters for the meter. An affordable, nearby garage is Performing Arts Garage at 360 Grove Street (+ 5 min walk).
Do I need a reservation!?
Reservations are highly recommended. Our Cat Lounge has a human capacity of 10-12 people, therefore walk-ins are accepted only when space is available. Fortunately, it's very easy to make a reservation online or give us a call at (415) 658-7888.
You do not need a reservation to visit the Tea Lounge. Walk-ins are gladly welcome, and the Tea Lounge has a great view of the cats if you sit up at our marble viewing bar.
Can I change or cancel my reservation?
We understand that life happens and sometimes Cat Lounge reservations need to be changed. Please give us at least 48 hours advanced notice and we will happily reschedule Cat Lounge visits and Mewvie Nights. For special events, such as Cats on Mats Yoga, we are unable to reschedule or offer refunds.
All cancellations and "no shows" are non-refundable. Please email us at email@example.com with any re-scheduling requests.
Are the cats active or will they be sleeping?
Our cats and kittens are super friendly, playful, and enjoy spending time with humans. However, most cats sleep up to 16 hours a day. You are likely to encounter a mix of cats playing, cats chilling, cats napping, and cats full-on sleeping! We ask that all Cat Lounge guests respect the cats’ need for sleep for their own health and well-being. This is their home, after all.
While it's hard to predict when the cats will be awake, cats tend to be most active during the first couple of hours after we open (10am-1pm) and around dusk (after 5pm). Kitties can also be very interactive during our Special Events. If you are interested in a more laid-back vibe, afternoon nap time is very relaxing and a good way to de-stress!
How many cats are at KitTea Cat Cafe?
On average, we have about 10-12 cats.
We occasionally have cats leaving to go to their forever homes, and it can take a day or two before a new rescue arrives. We also give the cats lots of time to acclimate to the space upon arrival, so there may be a few in our purpose-built "acclimation" room or just hanging out in the back in our "no human" zone.
Where do you get your cats?
We are fortunate to have relationships with several shelters and rescues in Northern CA, and we choose cats based on their behavior and those most in need. You'll notice that we have several black and tuxedo cats in our cat lounge, as they are the most "at risk" for euthanasia.
Do you accept volunteers?
Yes! If you are interested in volunteering and helping with KitTea's cats, please fill out our volunteer form. We are so thankful for our paw-some volunteers who help with cat socialization, keeping the space clean, special projects, and facilitating potential adoptions. We are also always looking for foster homes in case a cat living at KitTea needs a change of pace, or scene.
How can I best support KitTea's cats?
Cats need love, care, and attention, so simply scheduling a visit to our Cat Lounge can be just as beneficial for the cats as it is for their human counterparts.
We also request a few extra items that we have on our Amazon Wishlist. Every item purchased helps our cats!
Friends of SF Animal Care and Control is a non-profit organization created to supplement the limited city-funding of SFACC. Check out even more ways you can help pets in need by clicking here.
Are kids allowed in the Cat Lounge?
Yes! At least one adult (18+) needs to be present for every two children (9-12 years old) in the Cat Lounge.
Kids (and adults) of any age are welcome in the Tea Lounge, which has a huge viewing bar and window into the Cat Lounge.
Can I host a private event at KitTea Cat Cafe?
Yes, you can! KitTea Cat Cafe is a fun and unique location for parties, company off-sites, and other private events. We make the entire KitTea space (Cat Lounge + Tea Lounge) available at a fixed price per hour for up to 25 guests at a time. Visit our private events page or contact firstname.lastname@example.org to plan your next event!