KitTea

A shortcut to happiness

The KitTea Box FAQ

 
 

GENERAL QUESTIONS

Q: What does a subscription to KitTea include?

A: Inside each month’s box, you’ll find:

2-4 fur-bulous products that will help you express yourself with cat flair! E.g. artisan lapel pins, adorable socks, vinyl sticker(s) and meowch meowr!

To top that off - every product in your box is cat themed!

Q: Sounds great! How do I subscribe?

A: KitTea’s Box is in very high demand, and we are adding new subscriptions throughout the month as we grow. Click here to see if there are currently any available spots. If all spots are taken, be sure to reach out to catboss@kitteasf.com and we’ll get you on our exclusive VIP list. We’ll notify you as soon as new spots open up!

Q: I submitted my email be notified when new spots become available. Now what?

A: You will be notified by email when new spots open up. You can then click through from the email to claim your spot and subscribe. We add new subscriptions throughout the month, so you will most likely be hearing from us soon!

Q: Where does KitTea Box ship?

A: KitTea Box is currently only available in the U.S. and can ship to any address in the 48 contiguous United States. We cannot ship to APO/FPO addresses or addresses in Hawaii, Alaska, or US territories at this time; however, we are working to change this and will let you know as soon as we begin shipping to these areas.

Q: Do I pick the samples I receive?

A: The KitTea Box Cat Curators carefully select purr-estige products each month, so you don’t have to choose anything!

Q: Can I purchase a KitTea Box without a subscription?

A: No, sorry! At this time, the only way to receive a KitTea Box is by subscribing to the program.

Q: Can I purchase boxes from past months?

A: Every box is specially cat curated each month, so they are not available for purchase at later dates.

Q: Where can I find more information about KitTea Box?

A: You can see all the details about our program on our Terms & Conditions page.

Q: How can I learn more about the products I received in my box?

A: The KitTea Box Description List is included inside each box and introduces you to each product and it’s maker.

SUBSCRIPTION

Q: Can I subscribe to KitTea Box in a store/location?

A: Right now, the only way to subscribe is at kitteasf.com/subscription-box

Q: Can I purchase a subscription as a gift?

A: We’re glad to hear you want to share KitTea Box with friends and that special cat lady in your life! You may have your box shipped to any U.S. address excluding, Alaska and Hawaii (at this time).

Q: Do I need to do anything after I subscribe to receive my box?

A: After you have successfully paid and subscribed there is nothing more you need to do on your end of the deal! Just sit back and wait for your first KitTea Box to arrive.

Q: How do I update my subscription shipping address or billing information?

A: You can make adjustments to your shipping address or billing information by going to your Account page. Your information must be changed before the 20th of the month to affect the current month’s box. For example, if you would like to update your subscription details for the June box, you will need to do so by May 20th.

Q: Can I skip a month?

A: Not at this time. KitTea boxes will arrive monthly and cannot be skipped or put on hold. If you need to cancel your subscription, please see our cancelation policy below.

Q: Will Canadians have an opportunity to subscribe?

A: The KitTea Box is not currently available in Canada; however, we will keep you posted on any plans for expansion.

RETURNS AND CANCELATION

Q: Can I return items from a box?

A: Products included in The KitTea Box are handpicked each month, so we are unable to offer returns or exchanges on the box or the items. If something is missing or damaged, please refer to the questions below.

Q: I received a box with missing samples. What should I do?

A: Please let us know! Email us at meow@kitteasf.com and we will be sure to fulfill your order properly. 

Q: I didn’t receive this month’s box. What should I do?

A: Please check your box’s tracking record, which is provided with each box’s shipment confirmation email. If you are still unable to locate your box, please email us at meow@kitteasf.com so we can determine a solution.

Q: What is the cancellation policy?

A: You may cancel your subscription at any time by following the instructions on your Account page or by emailing us at meow@kitteasf.com. Cancelations must be made before the first of the month to affect the current month's box. If you cancel after the first of the month, you will be charged for and receive that month's KitTea Box, which will be your final one. For example, if you would like to cancel and not receive the May box, you must do so by April 20th. There is no cancelation fee, and we'll be sorry to see you go!

SHIPPING

Q: How can I track my order?

A: You will receive an email each month with your order number and tracking information when your box is on its way.

Q: How much does shipping cost?

A: Nothing! It is included in your monthly subscription fee.

Q: Where does The KitTea Box ship?

A: The KitTea Box is currently only available in the US and can ship to any address in the 48 United States. We cannot ship to APO/FPO addresses or US territories at this time; however, we are working to change this and will let you know as soon as we begin shipping to these areas. Again, we cannot ship to Hawaii, or Alaska at this time.

Q: When will I receive my box?

A: All KitTea Boxes will arrive within a three to five day period around the 1st of every month. You will receive an email when your box ships, so you can track it to your doorstep.

PAYMENT

Q: When will I be billed for my subscription?

A. You will be charged the monthly fee and applicable sales tax for your recurring subscription between the first and fourth of each month. If we are unable to complete a charge we may retry at a different time that month.

Q: What payment methods can I use?

A: You can pay using a debit card or credit card. We accept Visa, MasterCard, American Express, and Discover Card.

Q: Do you charge sales tax?

A: If applicable, sales tax will be added to your monthly subscription fee.

Q: Can I use a promo code when purchasing my subscription?

A: Currently, promo codes do not apply.

Q: What happens if my payment fails?

A. We will send you an email to let you know that you need to update your account details to not miss out on the upcoming box. You can update your details by going to your Account page or contacting us at meow@kitteasf.com You must update any necessary shipping or billing details by 11:59pm PT on the 7th of the same month to receive this month’s box. If this information is still not updated by 11:59pm PT on the 15th of the same month, you will be auto-cancelled from the program. Due to high demand, if you fail to update your payment details when you are notified, we will cancel your KitTea Box subscription.